Home » About Our Agency » Amazing Feedback
At Community Insurance, we exceed expectations.
A culture of doing the right things.
Home » About Our Agency » Amazing Feedback
Anyone can promise great service, but not everyone can deliver it. At Community Insurance, we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.
Read Our Reviews
See why you should switch to Community Insurance by checking out our 60+ Google reviews or reading the testimonials below.
“They made switching insurance companies so easy! Not only did they find me a great rate they explained everything in a way that was easy to understand! I highly recommend Community Insurance!”
Katie Carnahan
“I could not ask for a more thorough, caring or compassionate insurance company whose individuals have come to know and treat you as family. I highly recommend community insurance for all the assurance through insurance you and your family could ever need.”
My World Attire
“Community Insurance of Greeneville TN is a wonderful company. They are always helpful and willing to assist. Would recommend them to anyone.”
Doug sarmento
“Great service and great folks. If you need insurance they are the best I have dealt with in my 35 years if driving.”
Keith Broyles
“John has been a tremendous help to us navigating the Medicare marketplace. He was very thorough in his explanation of all the plans which made our selection process very easy. He is terrific!”
Taraynn Lloyd
“Great service and staff!
Kelly Cobb
They help to the best of their ability. And have been loyal to me and my family, for several years.”
“Customer service is great friendly staff every time I have had to stop by always takes time to explain every option and have never felt rushed in any decisions that were needed.”
Jeffery Parman
“Chris sat and talked to us about all the different plans that were offered , what benefits might be better for me. He has a great personality and we had some good laughs. I will be going to him foe any questions I have. Thanks again to Chris and Community Insurance.”
Jimi Foley
“Bill and the team have always been incredibly helpful with all of our insurance needs! They are always quick to respond to questions and will do everything they can to get you set up with the right insurance, whether it's business insurance or personal.”
Cleve Minor
“Staff are very friendly, knowledgeable, and helpful. Have no had no problems with any communications, etc. I feel they are looking out for my best interests.”
Pearl Bolling
“I am very happy with the Medicare policy suggested by Chris, I have had it for three years. My questions were answered clearly. He is easy to contact and he always follows up. I have recommended Chris to other family members.”
Robert W.Customer since 2020
“Attentive and responsive to needs & questions”
Pamela V.Customer since 2019
“Our agent Chris Orr always responds to questions we have.”
Rebecca B.Customer since 2021
“”
Steve F.Customer since 2022
“”
Tommy S.Customer since 2015
“Very friendly professional folks, always respectful and willing to help.”
JESSE M.Customer since 2009
“Very friendly professional folks, always respectful and willing to help.”
JESSE M.Customer since 2009
“Because we know and have great trust in Bill Richards”
Teresa M.Customer since 2009
“We have been with Community Insurance for years! They have always gone above and beyond to help us. Highly recommend them!”
Jeanne M.Customer since 2011
“”
Ervin G.Customer since 2019
“”
Ervin G.Customer since 2019
“I have never had any issues, they are always there when I need them. Always understanding and very helpful. I have been with them for years and plan on many more!”
Mike S.Customer since 2010
“”
Devi D.Customer since 2022
“Agent was helpful,has good knowledge of the product she is selling.I am pleased with the service I received.”
Devi D.Customer since 2022
“Your service was great and we have been very happy with our insurance.”
Lynette P.Customer since 2019
“Y'all are the friendliest bunch, and this gs get done quickly.”
Jo Ann B.Customer since 2016
“Always helpful, answers our questions.”
Isaac H.Customer since 2019
“Always goes above and beyond !”
Sheila Y.Customer since 2015
“Chris has been very accommodating. Whenever I needed to talk with him, he made himself available. Also, his knowledge and guidance with my insurance needs is extraordinary.”
Teresa L.Customer since 2021
“Just a phone call away...and so far so good. thanks”
IBRAHIM Y.Customer since 2015
“Great service”
Donna V.Customer since 2011
“”
Nick C.Customer since 2019
“”
Glenda S.Customer since 2019
“John is a most cordial and helpful man. Even when indisposed, he answered his phone and was willing to help. So happy to have such a person on our side. Thank you,John Chance!”
Ron G.Customer since 2021
“Your professionalism, knowledge and kindness makes me to recommend to anyone to do business with you. Thank you”
Manuel Q.Customer since 2022
“John helps you every step of the way”
Rocky M.Customer since 2021
“I was treated with much courtesy and everything was explained to me perfectly. I was already recommending clients to this office but since my appointment I can confidently say that they are a great team to help others. Thank you so much for all you do!!!”
Victoria M.Customer since 2022
“”
Steve F.Customer since 2022
“The staff is always so helpful and able to handle my insurance needs usually from the phone or email. I have had my policies for over 10 years. No reason to go anywhere else.”
James G.Customer since 2011
“Been with them since 2007, trust them with everything.”
Mike S.Customer since 2010
“”
Eric B.Customer since 2014
“Good service. ”
William Ed A.Customer since 2018
“”
Donna V.Customer since 2011
“Everything was explained in a way that I understood! Switching between the old insurance company to the new was a breeze! I didn’t have to do anything other than sign a few things and it was switched! I highly recommend Community Insurance for all your insurance needs! ”
Katie C.Customer since 2022
“Fast and friendly local agents willing to help.”
LACOSTA S.Customer since 2009
“Have always been available and respond quickly to any change or additions needed. Great coverage at reasonable quotes.”
BRENDA L.Customer since 2010
“John has been a tremendous help to us navigating the Medicare marketplace. He was very thorough in his explanation of all the plans which made our selection process very easy. He is terrific!”
Taraynn L.Customer since 2022
“Great service and staff! They help to the best of their ability. And have been loyal to me and my family, for several years.”
Kelly C.Customer since 2012
“”
Fred D.Customer since 2017
“”
Jerry E.Customer since 2012
“”
MICHAEL S.Customer since 2015
“You were very considerate and met our needs to what were there for ”
Bruce M.Customer since 2018
“”
Susan C.Customer since 2018
“Customer service ”
Bruce P.Customer since 2021
“INTEGRITY GOES A LONG WAY WITH US AND THIS AGENT HAS IT!”
Ryan C.Customer since 2022
“Expedient on my insurance requests and was able to quickly make changes when I needed.”
Nick C.Customer since 2019
“”
Mark G.Customer since 2010
“The customer service is wonderful. Staff is amazing. Coverage is great and they are always looking out for their customers.”
Nancy C.Customer since 2019
“You guys are always available to answer my questions and your staff is always friendly.”
Judy T.Customer since 2019
“Always try your hardest to get the best and right deal!!”
AUSTIN C.Customer since 2021
“”
William Ed A.Customer since 2018
“Great customer service!”
Donna V.Customer since 2011
“”
Sandra B.Customer since 2011
“You folks are the most personable people I know. I love working with you.”
Glenn K.Customer since 2014
“”
WILMA S.Customer since 2020
“Always there when I need insurance ”
BRENDA L.Customer since 2010
“”
Darlene W.Customer since 2020
“”
Jody G.Customer since 2018
“Your team is always there when we need you.”
Jerry E.Customer since 2012
“Customer service is great friendly staff every time I have had to stop by always takes time to explain every option and have never felt rushed in any decisions that were needed ”
Jeffery Lynn P.Customer since 2019
“”
Bruce M.Customer since 2018
“”
Bruce P.Customer since 2021
“I get to talk to a live person face-to-face, who happens to be very nice and helpful. None of this automated telephone response stuff.”
Becky M.Customer since 2014
“”
Linda M.Customer since 2019
“Prompt and quick service. ”
Tom M.Customer since 2021
“Excellent customer service. ”
William Ed A.Customer since 2018
“Great service!”
Donna V.Customer since 2011
“”
Don M.Customer since 2012
“Bill and the team have always been incredibly helpful with all of our insurance needs! They are always quick to respond to questions and will do everything they can to get you set up with the right insurance, whether it's business insurance or personal. ”
Cleve M.Customer since 2021
“Chris sat and talked to us about all the different plans that were offered , what benefits might be better for me . He has a great personality and we had some good laughs . I will be going to him foe any questions i have . Thanks again to Chris and Community Insurance . Jimi Foley ”
James F.Customer since 2021
“Staff are very friendly, knowledgeable, and helpful. Have no had no problems with any communications, etc. I feel they are looking out for my best interests.”
Pearl B.Customer since 2016
“”
Barbara F.Customer since 2019
“Chris has always gone above and beyond to assist us with any questions we have.”
Kathy L.Customer since 2017
“”
Darlene W.Customer since 2020
“Very good to call you back with whatever they can do to help Thank you for your service!!”
Charlotte H.Customer since 2020
“Agent was very knowledgeable and friendly. ”
Agnes S.Customer since 2019
“You answered the telephone, a human being on the phone instead of an answering machine. You scheduled and met with me as agreed upon, you worked and did your job. Thank you.”
Donald R.Customer since 2019
“”
Randolph D.Customer since 2019
“Everyone there strives hard to make your experience better ”
Denise H.Customer since 2014
“When you call community insurance they are always willing to help what ever the problem. They are always nice and courteous to you.”
Jerry E.Customer since 2012
“Chris was very accessable when an answer was needed. He was knowledgeable, friendly and a pleasure to talk to.”
Teresa L.Customer since 2021
“”
MAXINE F.Customer since 2020
“Very honest and responds to questions very fast”
susan C.Customer since 2020
“”
Charles S.Customer since 2012
“”
Edward S.Customer since 2018
“”
Nick C.Customer since 2019
“Prompt, Professional. Complete and Friendly to me and our bill fold. Thank you.”
Doug S.Customer since 2019
“Helped me get reliable and affordable insurance when everyone else was way overly priced ”
AUSTIN C.Customer since 2021
“Professional.”
William Ed A.Customer since 2018
“John was doing a great job for us before he got sick and Bill picked right up to take us through to the finish line! They are always quick to respond and find answers if they don't know them! I'm glad we found them!”
Cleve M.Customer since 2020
“Whatever we need !”
Donna V.Customer since 2011
“Prompt, courteous ”
Deborah B.Customer since 2020
“Willing and able to help, with ease. Usually when things have gone, well, not so good. And eager to help when things start looking up, like getting a new car.”
Makinzie J.Customer since 2017
“”
WILMA S.Customer since 2020
“”
Wayne B.Customer since 2012
“”
Glenn K.Customer since 2014
“”
Pearl B.Customer since 2016
“Chris always explains things if we have questions. If that means coming to our home he does it. If we ever have problems with something he fixes it and that's a great service in itself. He has always led us in the right direction for our insurance needs.”
Kathy L.Customer since 2017
“”
Darlene W.Customer since 2020
“”
Charlotte H.Customer since 2020
“”
Agnes S.Customer since 2019
“”
Donald R.Customer since 2019
“You all take time to listen and answer our questions. Everyone in the office are very respectful and always willing to help if something is wrong. The insurance is great.”
Randolph D.Customer since 2019
“Explains things well and not pushy.”
Jody G.Customer since 2018
“Professional and friendly service”
Jason L.Customer since 2020
“”
Jerry E.Customer since 2012
“A trustworthy service driven company. You just won't find better people to trade with.”
Wayne H.Customer since 2019
“We have business insurance as well as I just got my notary and use Community Insurance. Any questions I have/had have always been answered in a professional and timely manner. ”
Laurie S.Customer since 2018
“Easy to get in touch with, and provide good communication.”
Steve C.Customer since 2016
“John Chance is awesome at what he does. He goes beyond expectations to get what you what you need and gets you exactly what you need and want.”
Stephanie C.Customer since 2017
“They offered a package deal with everything I needed for an unbeatable price! And I loved that Carlene remembered my friend (whom she helped the other day) when I told her she was who recommended Community Insurance to me! It’s so nice when a business is so personable to their customers! ”
Heidi W.Customer since 2020
“Always there when we need something! Not just for us, but our kids as well! Wouldn't want to be anywhere else!”
Jeanne M.Customer since 2011
“Ashley was very nice and helpful in helping me get my auto and renters insurance in Tennessee. She answered all of my questions and returned calls promptly. I would recommend her to anyone in need of insurance!!”
MAXINE F.Customer since 2020
“You took the time to answer all my questions and to make sure I understood ”
susan C.Customer since 2020
“Great customer service, Always a phone call away, willing to listen! Community insurance is the Best.....”
Nancy C.Customer since 2019
“No matter how many problems I have not and his team at community are always willing to take time out of there day to correct issues and make my insurance experience easier”
Tom M.Customer since 2020
“”
Linda M.Customer since 2019
“The most prompt company in the business ”
Glen C.Customer since 2018
“Good service and your needs are number 1.”
William Ed A.Customer since 2018
“”
Steven R.Customer since 2010
“”
Donna V.Customer since 2011
“Patient, knowledgeable, helpful, kind, and understanding.”
Makinzie J.Customer since 2017
“Always excellent and friendly professional service . Highly recommend ”
Sheila Y.Customer since 2015
“Always work hard to get us the best insurance at an affordable price! Thankyou”
Don M.Customer since 2012
“I like the way things were explained so I could understand. Thank you”
Darlene W.Customer since 2020
“Bill is always trying to help you out no matter what situation you get yourself into. He’s always approachable and kind throughout every conversation. It creates sort of a family environment when you have someone that’s willing to work with you and make sure you understand everything.”
Jeremiah W.Customer since 2019
“You all are so nice and go out of your way to help us. Always willing to answer all our questions. Always ask us if there is anything else they can do to help us.”
Randolph D.Customer since 2019
“I like having a local office that I can go to in person if needed. ”
Jody G.Customer since 2018
“You've always been there for us when we needed. Calls are returned promptly, we appreciate that.”
Fred D.Customer since 2017
“Always there when I need them. Kindness from them and their courtesy towards there clients.”
Jerry E.Customer since 2012
“Community Insurance is always available to answer any and all our questions! You always go above and beyond to help us!”
Jeanne M.Customer since 2011
“Always helpful anytime I call ”
Joyce S.Customer since 2017
“Always helpful and great rates!”
Ed H.Customer since 2018
“Honest and integrity most people like that”
Bruce M.Customer since 2018
“Very quick with complete detail and options to choose from. Explained completely. Will definitely use Community Insurance in the future. Great team.”
Nick C.Customer since 2019
“Very responsive. ”
Glen C.Customer since 2018
“They go the second mile to provide excellent service. ”
Randall W.Customer since 2020
“Being trustworthy is my main image of you and your crew.”
William Ed A.Customer since 2018
“Best deal in town and best service as well!”
Donna V.Customer since 2011
“Everything! I am happy to report that since the day we became customers we have been treated as tho we are a priority. It means a lot! Thank you guys.”
Jesse W.Customer since 2018
“Very personable interaction. Quick response. ”
Deborah B.Customer since 2020
“John’s valuable assistance in helping me navigate through the myriad Medicare advantage plans and Medicare supplement plans made a daunting task I was dreading so much easier.”
Terri M.Customer since 2019
“Carlene and Bill all always there. I had changed companies and was charged by the new company and the old company. Carlene got on the phone and helped me get my money refunded back to me. After all that our vehicle had caught fire. Carlene made sure i was takin care of immediately. She talked to me almost everyday to make sure there was some kind of progress. Bill is always trying to help not just his clients but children with fundraisers. When ever i walk in to the office im always greeted with a smile. I love that I'm a member of the Stache family. ”
Jennifer M.Customer since 2010
“You folks always have a pleasant smile and a happy personality to handle my every need. It is always a pleasure to work with you. I feel like you are always looking out for my needs.”
Glenn K.Customer since 2014
“Better coverage ”
WILMA S.Customer since 2020
“I really appreciated the seminar this company offered before I turned 65. It was very helpful to me in understanding my options for Medicare. They were able to show me different plans to choose from and the one most suited to my needs. I am happily enrolled with the United Healthcare AARP supplement. Thank you, John and Chris!”
Pamela M.Customer since 2020
“Helpful, friendly, agents realy listen to what you have to say.”
Pearl B.Customer since 2016
“Anytime we need to change on our policy you are on top of it and get it done quickly.”
BRENDA L.Customer since 2010
“Chris Orr worked hard for me and answered questions and explained things to me .”
Donald R.Customer since 2019
“I love how friendly and truly concerned you are with your clients. Thank you for making me feel welcome!”
MARY E.Customer since 2012
“Always answer any questions I have!”
Travis W.Customer since 2019
“You guys are great at your jobs. You treat all of us as family and I feel you guys are my family”
MARY L.Customer since 2010
“Carlene and the whole staff has always been very responsive and professional to all my questions and needs. ”
Denise H.Customer since 2014
“Well first of all the kindness you always give when I call. Plus always the promptness you give to us in anything we need..Thanks again..”
Jerry E.Customer since 2012
“You helped me get home owners insurance when no one else could or would. Thank”
John S.Customer since 2017
“Bill took the time to make sure we had the coverage we needed to keep ourselves and our equipment properly protected. ”
Robbie H.Customer since 2018
“Any time I have a question I know I can get an honest answer. And, I like the personable touch!”
Laurie S.Customer since 2018
“John Chance is very understanding and goes above and beyond for his clients. ”
Barbara F.Customer since 2019
“You have been there for for three years and for this I thank you. ”
Jo Ann B.Customer since 2016
“You provide a great service and go out of your way to help!”
Barbara D.Customer since 2011
“Your really nice people. And you try to fix anything that might ever be wrong.”
Mark G.Customer since 2010
“You & Bill spent a long time with us to assure we had the best insurance to meet our needs. As newcomers to TN you made us feel as though we had friends here. We look forward to meeting with you soon to review our insurance. Thank You!”
Pamela V.Customer since 2019
“Very helpful in any way great people to work with”
NORMA G.Customer since 2008
“Handle all my needs very friendly and helpful”
Tony J.Customer since 2015
“Professional and caring service.”
William Ed A.Customer since 2018
“prompt service”
Tracy T.Customer since 2017
“Best value and care”
Donna V.Customer since 2011
“Excellent Friendly Service ”
Cyndi C.Customer since 2017
“You always are pleasant and friendly when I come in and it is a pleasure working with y'all.”
Glenn K.Customer since 2014
“Terrific people to work with. Always very knowledgeable and friendly.”
Wayne B.Customer since 2012
“Always quick to respond . Claims are handled quickly . Carlene Stanton is wonderful . ”
Sheila Y.Customer since 2015
“Perfect service just like you're doing. Thank you!”
Charles P.Customer since 2019
“Great service. Knowledgeable agents. Easy to get in touch with agents. Fast and very good service.”
Pearl B.Customer since 2016
“The staff is friendly and and very helpful. ”
Stephanie C.Customer since 2017
“Found the best carrier for my needs”
Ed H.Customer since 2018
“Very helpful and very nice to work with”
NORMA G.Customer since 2008
“We believe you try to help your customers with the best advice and service.”
William Ed A.Customer since 2018
“ great customer service. always put the customer first.”
TJ B.Customer since 2016
“Great group of people always willing to help.”
Steven R.Customer since 2010
“great service at great prices!”
Donna V.Customer since 2011
“Did not harass and gave me time to get my stuff in order”
Chad C.Customer since 2018
“Personal service, just like I have my very own insurance company, makes me feel special, thanks so much!!!!!”
Tommy G.Customer since 2017
“Friendly service and Great rates.”
RICHARD A.Customer since 2016
“Guys the whole crew there have always helped us with all our needs”
Denise H.Customer since 2014
“Have always helped when I need it!!!”
MICHAEL S.Customer since 2015
“We have been with Bill and Carlene for years! They are always there to answer any and all questions we may have. They are always looking for ways to better serve their customers.”
Jeanne M.Customer since 2011
“Great staff to work with anytime I need anything or have a question they get me took care of ”
Archie H.Customer since 2017
“Tailoring our insurance products to our needs!”
Donna V.Customer since 2011
“If I ever have a questions about the insurance all I have to do is ask. Great Coverage at a good price.”
Danny B.Customer since 2017
“I feel at home dealing with your Company. The hospitality is unrivaled and I am very well pleased with our decision to come to Community Insurance!!”
Jesse W.Customer since 2018
“respond promptly”
Mimi T.Customer since 2014
“You've always been polite,informative,and willing to help.”
John S.Customer since 2017
“Always available to assistant with any question I have or even a concern. ”
Jennifer M.Customer since 2010
“Just the fast response to any request for help I need in any cituation. Time is to valuable to me, thanks for the great work you guys do”
Tommy G.Customer since 2017
“Knowledgable people who are immediately available to assist with any needs you have. Calls are returned promptly if you reach voicemail. ”
Tracy T.Customer since 2017
“I was glad to have a person like Carlene help me and be there to set up my insurance needs. This was so vital and yet it was handled very quickly. ”
Lynne E.Customer since 2018
“Anytime we need them for anything, they are there for us. We can call them with a question anytime and they do their best to give us answers. They are always striving to find their customers the best rates for ALL their insurance needs. We have been with Community Insurance for 15 or so years. ”
Jeanne M.Customer since 2011
“Great service. Thanks so much”
Larry Z.Customer since 2018
“Nice friendly service”
Farrah S.Customer since 2018
“All of my questions get answered, all of them. And, the price... I have shopped around, and there is not a better price around.”
KAREN H.Customer since 2014
“Carlene is amazing to work with very thankful for all she has done”
John M.Customer since 2018
“Great and friendly staff keep up the good work guys ”
Curtis K.Customer since 2010
“Always prompt courteous service at reasonable prices. ”
Felicia D.Customer since 2015
“You were honest always available ”
Bruce M.Customer since 2018
“Everything is done right. Th honesty. The caring and understanding. You explain everything. I think God for you and your help when I need you”
Sandra B.Customer since 2010
“Friendly, prompt service.”
Pearl B.Customer since 2016
“Y’all made it hassle free to make changes to our policy. ”
BRIAN D.Customer since 2014
“Bill and you provide top notch service. Just like family. Wish we had always been with Community insurance. Never was satisfied with the company that bought him out. ”
BRENDA L.Customer since 2010
“Fast service”
Mary W.Customer since 2013
“Carlene and Bill are always there for me, ALWAYS. It's really important to have good insurance, but it's better to have awesome agents.”
KAREN H.Customer since 2014
“Whenever I call an need anything I get fast response”
Archie H.Customer since 2017
“i like that you are here local. i can always call or stop in the office with any questions i have. i appreciate that.”
Art L.Customer since 2014
“Carlene took care of everything home insurance which made it super easy to just answer a few questions and get the coverage we needed quickly. ”
Ashleigh H.Customer since 2016
“Bill is very personable and easy to get along with. I enjoyed talking with him. He was also very clear in explaining the policy to us. Will continue to do business with them in the future! ”
Evan W.Customer since 2017
“You have been wonderful helping. Don't want to go any other insurance companies. I thank you for being here when I need you. ”
Sandra B.Customer since 2010
“Mr Richards is very polite and extremely knowledgeable! Always their and very prompt response and/or reply if I have had a question or had to change my policy! ”
Kiefer E.Customer since 2017
“You and Bill care for your customers and go beyond the limits. From my family to you all thank you both.”
Jennifer M.Customer since 2010
“Always answer questions promptly and goes above and beyond to help . ”
Sheila Y.Customer since 2015
Get Started Today
As an independent agency, we are here to help you find the right coverage.
Get a Quote
Request an Insurance Quote
As an independent agency, we are here to help you find the right coverage.
Get a Quote
It only takes a minute to get started.
- Fill out the form, we’ll be in touch.
- Go over your options with an agent.
- Get the coverage you need.
